Privacy Policy
Your privacy is our priority. Learn how CleanRoute protects and manages your personal information.
Last Updated: December 2024
Information We Collect
Personal Information
We collect information you provide directly to us when using our services:
- • Name and contact details (email, phone number)
- • Service address and location information
- • Payment information (processed securely through third parties)
- • Service preferences and special instructions
- • Communication history with our team
Technical Information
We automatically collect certain technical information:
- • IP address and browser information
- • Device type and operating system
- • Website usage data and analytics
- • Cookies and similar tracking technologies
- • Performance and error data
How We Use Your Information
Service Delivery
We use your personal information to provide, maintain, and improve our cleaning services, including scheduling, service execution, and customer support.
Communication
We use your contact information to send service confirmations, scheduling updates, promotional offers (with your consent), and respond to your inquiries.
Business Operations
Your information helps us process payments, manage our business operations, conduct quality assurance, and comply with legal obligations.
Website Improvement
Technical information helps us analyze website performance, improve user experience, and develop new features based on usage patterns.
Information Sharing and Disclosure
We Do Not Sell Your Data
CleanRoute never sells, rents, or trades your personal information to third parties for marketing purposes.
Authorized Sharing
- Service providers (payment processors, cloud hosting)
- Legal compliance and law enforcement
- Business transfers (mergers, acquisitions)
- With your explicit consent
Data Protection
All third-party service providers are contractually bound to protect your information and use it only for specified purposes.
Example: Our payment processor (Stripe) processes your payment information securely but does not store your complete card details on our servers.
Data Security Measures
Encryption
All data transmission is protected using industry-standard SSL/TLS encryption protocols.
Secure Infrastructure
Our servers are hosted in secure, monitored data centers with regular security audits.
Access Control
Limited employee access with multi-factor authentication and regular security training.
Security Best Practices
- • Regular security updates and patches
- • Intrusion detection and prevention systems
- • Regular data backups with encryption
- • Employee background checks and NDAs
- • Incident response and breach notification procedures
- • Compliance with PCI DSS for payment data
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Access and Portability
Request a copy of your personal data in a structured, machine-readable format.
Correction
Update or correct inaccurate or incomplete personal information.
Deletion
Request deletion of your personal information (subject to legal obligations).
Restriction
Limit how we process your personal information in certain circumstances.
Objection
Object to processing of your personal information for direct marketing.
Withdraw Consent
Withdraw consent for processing where consent is the legal basis.
How to Exercise Your Rights
To exercise any of these rights, contact us at [email protected]. We will respond to your request within 30 days.
Cookies and Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device that help us improve your browsing experience and understand how you use our website.
Types of Cookies We Use
Essential Cookies
Required for website functionality and security. These cannot be disabled.
Analytics Cookies
Help us understand website usage to improve performance and user experience.
Functional Cookies
Remember your preferences and provide enhanced features.
Managing Cookies
You can control and manage cookies through your browser settings:
• Chrome: Settings → Privacy → Cookies
• Firefox: Preferences → Privacy & Security
• Safari: Preferences → Privacy
• Edge: Settings → Cookies and site permissions
Note: Disabling certain cookies may affect website functionality.
Data Retention
How Long We Keep Your Data
Active Customer Data
Retained while you have an active account or ongoing service relationship.
Service Records
Kept for 7 years for tax, legal, and quality assurance purposes.
Marketing Data
Retained until you unsubscribe or request deletion.
Secure Deletion
When we delete your data, we use secure deletion methods that prevent data recovery. This includes:
- • Overwriting stored data with random patterns
- • Removing data from backup systems
- • Destroying physical storage media when necessary
- • Documenting deletion activities for compliance
Important: We may retain certain information as required by law or for legitimate business purposes, such as fraud prevention.
International Data Transfers
Global Operations
CleanRoute operates primarily in the Philippines, but may transfer your data to service providers in other countries to provide our services effectively.
Transfer Safeguards
Adequacy Decisions
We transfer data to countries with adequate data protection laws.
Standard Contractual Clauses
EU-approved contractual protections for data transfers.
Certification Programs
Compliance with recognized data protection certifications.
Service Provider Locations
• Cloud Hosting: United States, Singapore
• Payment Processing: United States, Ireland
• Customer Support: Philippines, India
• Analytics: United States, European Union
Your Rights: You have the same privacy rights regardless of where your data is processed.
Children's Privacy
Age Restrictions
Our services are not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13.
Parental Consent
If we learn that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly.
- • Age verification during account creation
- • Parental notification for data collection
- • Immediate deletion upon discovery
Parental Rights
Parents and guardians can contact us to:
- • Review their child's information
- • Request deletion of child's data
- • Refuse further data collection
- • Update or correct information
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes.
How We'll Notify You
Your Options
If you disagree with the updated policy:
- • Stop using our services
- • Request data deletion
- • Contact us to discuss concerns
- • Adjust your privacy settings
Contact Information
Privacy Officer Contact
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
Phone
+63 2 8524 0045
Monday-Sunday: 7:00 AM - 7:00 PM
Address
Rockwell Center
Makati City
Metro Manila, Philippines
Data Protection Authority
You may also file a complaint with the National Privacy Commission (Philippines) if you believe your rights have been violated.